FAQ

WHAT ARE YOUR OPERATING HOURS?

Our operating hours may vary depending on the season, weather, and business. We open at 9:00 AM and will close at 9:00 PM Monday through Thursday, Friday- Saturday 9:00AM to 10:00 PM and Sunday 10:00AM to 9:00PM.

WHERE ARE YOU LOCATED?

We are located at 108 Buckwalter Parkway, Bluffton, South Carolina.

IS THERE A PRICE FOR ADMISSION?

We do not have a general admission price at The Zone. You may purchase activities individually, or for the best value, purchase one of our Fun Passes for multiple activities at one low price!

IF I PURCHASE THE FUN PASS, DO I HAVE TO DO ALL THE ACTIVITIES IN ONE VISIT? CAN I REPEAT ACTIVITIES?

Our Fun Pass is valid for the day you purchase and you can repeat activities. Mix and Match the activities however you wish; in other words, you can do one of everything, one thing over and over, or any combination in between.

ARE THERE ANY AGE OR HEIGHT REQUIREMENTS?

We typically suggest participants be at least 5 years old for our activities to fully appreciate and understand the games. Occasionally younger children enjoy Laser Tag, Laser Maze and Time Freak but we do require the groups to be just family/friend participants in these cases.

DOES LASER TAG REQUIRE CLOSED-TOE SHOES?

All clothing and shoes should be safe for any activity we offer. Running is prohibited in the Laser Tag arena, so sandals and flip-flops are just fine!

DO YOU HAVE ANY CONCESSIONS?

We offer limited food and drinks on the property. There are numerous restaurants around us. We do NOT allow guests to bring their own food.

 

ESCAPE GAMES FAQ

WHAT IS AN ESCAPE ROOM?

Escape rooms are the newest in live, interactive entertainment. “Locked” in a room with other participants, you will work together as a group to find clues, solve a series of puzzles, and ultimately escape before your time runs out.
Fair warning: escape rooms are highly addictive!

AM I ACTUALLY LOCKED IN THE ROOM?

It is true that the main entry door will be locked until you complete your mission. However, all rooms are equipped with an exit button in case of emergency, so you will always have the option to leave at any point.

I’M CLAUSTROPHOBIC. WOULD IT BE SOMETHING I COULD DO WITHOUT GETTING SICK?

Our games are designed to accommodate everyone. However, some elements have smaller spaces incorporated to enhance gameplay. No door will lock behind you as you progress through the game, and in the event of an emergency, you can leave the room at any point. For any further concerns, feel free to contact us at 843-505-3239.

HOW LONG IS EACH GAME?

You will have up to 1 hour in each room to achieve your goal, escape, and win the game.

HOW MANY PEOPLE CAN PLAY?

The Escape Rooms are designed for groups of 2-6 players. For larger group accommodations, please contact us at 865-436-2326.

HOW MANY PEOPLE CAN PLAY?

The Legend of Atlantis is designed for groups of 2-6 players. For larger group accommodations, please contact us at 865-436-2326.

CAN MY GROUP PLAY ALONE?

All slots in a room are booked first come, first serve. In order to book a private event, you must book all available slots for that timeframe. If there are open slots available, you may be paired with other participants.

WILL THERE BE AN EMPLOYEE WATCHING THE GAME THE ENTIRE TIME?

Yes. Your escape guide will monitor your progress in order to provide assistance with your game experience; when you are stumped, feel free to ask for clues!

CAN I BOOK AHEAD AND PAY FOR IT LATER?

Considering you are reserving time slots, we require full payment at the time of booking. You can book online or over the phone with a credit card, or you can reserve in person with cash or card.

HOW FAR IN ADVANCE DO I NEED TO BOOK?

Generally, game slots fill up quickly. If you have a specific time and date in mind, be sure to book as soon as possible.

CAN I CANCEL MY BOOKING ANYTIME?

We have a strict no cancellation policy. We will gladly attempt to reschedule a time with at least a 24 hour notice.

WHEN DO I NEED TO ARRIVE, AND WHAT IF I’M LATE?

We strongly encourage participants to check in 15 minutes in advance of scheduled game time. Due to time constraints and other guest experience, late participants will not be allowed in the room once a game has started.

WHAT DO I NEED TO BRING?

The only thing you need to bring is your brain – everything else is provided for you in the room.

WHAT IF WE CAN’T ESCAPE?

The Escape Room experience is not always about the “escape” as it is about challenging yourself and working with friends and strangers alike to conquer the obstacles in front of you. Make sure to utilize your clues when you feel stumped! Although conquering the game is quite satisfying, do not be discouraged if you cannot escape in time!

CAN I TAKE PICTURES OR VIDEO WHILE IN THE ROOM?

All photography is strictly prohibited; however, there will be ample time after the game to take pictures with teammates. Along those lines, cell phones and other electronic devices must be stored before entering the game – usage is not allowed during game play.